Shipping policy

Shipping Policy

We carefully prepare every order to ensure your products arrive in excellent condition.

Processing time

Orders are usually processed within 1–3 business days after payment has been received. During busy periods, processing may take slightly longer.

Shipping

Orders are shipped from Luxembourg.

Estimated delivery times depend on the destination and the shipping carrier. Once your order has been dispatched, you will receive a confirmation email.

Please note that delivery times are estimates and cannot be guaranteed.

Shipping costs

Shipping costs are calculated at checkout and depend on the destination and the selected shipping method.

Incorrect address

Please ensure your shipping address is correct before placing your order.

We cannot be responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Damaged parcels

If your order arrives damaged, please contact us within 14 days of delivery and include photographs of the damaged parcel and products. We will work with you to resolve the issue as quickly as possible.

Questions

If you have any questions regarding shipping, please contact us through our contact page or by email.